FAQ's

Shipping


Probiotics going to a destination with a temperature of 70 degrees F or higher will be shipped with ice packs. If the order has a quantity of 12 or more probiotics, it will be shipped in cooler(s) with ice. Oils do not ship with coolers or ice packs. Stability studies show no loss in quality or potency for five days delivery time under these conditions and deliveries are typically fulfilled in well under this period. Cooler products should be refrigerated upon delivery.


Yes to both.


Since we use FedEx delivery, we are unable to ship to P.O. boxes as their service does not allow for P.O. box delivery. A physical address is necessary for shipment.


Note: FedEx does not deliver on Saturdays, Friday orders (before 12pm) with Overnight Shipping will deliver the following Monday.




Our packing peanuts are environmentally safe and totally biodegradable. These starch-based packing peanuts may be discarded, composted in the garden, or simply washed down the drain. Go ahead, place the peanuts in water. Notice how quickly and completely they dissolve. These FULLY biodegradable peanuts are part of Flora’s effort to protect the environment.

Returns


If you are not entirely satisfied with your purchase, we’re here to help. See our full return policy.


We do. Once you have received a RAN (return authorization number) from customer service, a shipping label will be issued to your email for you to print at home and ship the product back to us.