Refund policy
At Flora, we are committed to ensuring your satisfaction with our products. We strive to provide the highest quality items and stand behind them with confidence. We encourage you to contact us with any questions or for assistance with issues you may encounter.
If you are not satisfied with your purchase, you can return an item within 30 days of purchase.
Please review our refund policy outlined below:
Notification of Damaged Items:
If your order from florahealth.com arrives damaged in any way, please notify us within 14 days of delivery so we can work with you to promptly arrange for the damaged products to be replaced. Include your order number, description of the damage, and pictures. This information will benefit us when evaluating our packaging and shipping processes.
Order Cancellations:
Once we receive your order, we aim to get it to you as quickly as possible. Unfortunately, orders cannot be modified or canceled once processed. Flora is not responsible for orders shipped to the wrong address due to a customer’s error.
Refund Eligibility:
While we endeavor to accommodate all refund requests, orders with the following situations are not eligible for a refund:
- Returns initiated to re-purchase with a new promotional offer
- Subscriptions not canceled or skipped prior to shipping
- Orders shipped to the wrong address due to a customer's error
- Products marked as final sale items
All refunds are applied to the original method of payment. Depending on your card issuer, it may take up to 10 business days before your refund is officially posted.
As a company certified under Good Manufacturing Practices (GMP), we adhere to strict quality standards. Sometimes, we may request that the product be destroyed before issuing a refund. This ensures the integrity and safety of our products.
To request a refund, e-mail customerservice.ecom@florahealth.com or call our Customer Service team at 1-800-498-3610. Our team will assist you with the process and provide any necessary support.
Fraud Prevention:
We reserve the right to investigate and potentially reject any request we suspect is fraudulent or abusive. Excessive or unreasonable refunds may result in the refusal of future transactions or returns.
Policy Amendment:
Please note that we reserve the right to modify or amend our refund policy at any time. This policy applies only to products purchased directly from florahealth.com. If you purchased directly from another retailer, such as Amazon, Whole Foods, Target, etc., please refer to their return and refund policy or otherwise see if you are eligible under the terms of our Satisfaction Guarantee. Please see our FAQ for more information.
Contact Information:
We appreciate your understanding and cooperation regarding our refund policy. Our priority is to ensure your satisfaction and maintain the integrity of our products and services. If you have any further inquiries or require assistance, please do not hesitate to contact our Customer Service team:
Email: customerservice.ecom@florahealth.com
Phone: 1-800-498-3610